Indiana 2-1-1

What is 2-1-1?

2-1-1 is a three-digit phone number anyone can call to get information about health and human services. Call 2-1-1 if you need information on housing, employment, legal aid, counseling and much more.

Why 2-1-1?

• 2-1-1 is easy to use.

• Disaster relief is more effective, reducing non-emergency calls to 911. 2-1-1 connects victims, donors and volunteers with service providers.

• 2-1-1 is good for business, helping employees with family situations.

• Better use of volunteers, local and faith-based services.

• Track service gaps, duplication and trends.

How does 2-1-1 work?

For the caller, it's as simple as picking up the phone and dialing 2-1-1. Trained and caring Information & Referral Specialists answer the 2-1-1 calls, talk about the caller's needs, and offer referrals to human service programs. Because of the changes in telephone services, it may take some time to ensure complete coverage from all types of telephones.

What is a typical call to 2-1-1?

Indiana's 2-1-1 Centers respond to all kinds of human service needs. The most frequent calls are about food, housing, and financial help with rent or utilities. Callers may also learn where to donate goods, find counseling or support groups, seek employment assistance, legal aid or parenting classes, among other needs.

Will I be charged for 2-1-1?

IN211 is working to ensure that calls to 2-1-1 will be free to the caller or at no more than the cost of a local call. While most land-line calls are free, normal usage costs per minute apply to cell phone calls.

Want to learn more?

More information may be found at www.in211.org, http://www.211.org and www.airs.org, or by calling 317.921.7527.